1. Introduction

Welcome to One-Page Solutions’ Extended Warranty Plan Service (EWPS). The EWPS provides extended coverage and protection for your eligible devices, including repairs, replacements, and various support services. By enrolling in this service, you agree to the following terms and conditions. Please read them carefully to understand your rights and obligations under this agreement.

2. Eligibility

To qualify for the EWPS, the following conditions must be met:

• Device Condition: The device must be in working condition with no physical damage at the time of registration.
• Proof of Purchase: Customers must provide proof of purchase, such as a receipt, invoice, or any other acceptable documentation confirming the device’s purchase.
• Device Age: Devices manufactured before 2010 are not eligible for coverage under the EWPS.

Covered Devices and Brands:

• Mobile Devices: Apple, Samsung, Xiaomi, Oppo, Tecno, iTel, Infinix, Vivo, Nokia, Google Pixel.
• Laptops and PCs: HP, Dell, Lenovo, Acer, Asus, Toshiba.

3. Coverage

The EWPS provides coverage across various tiers tailored to meet the specific needs of mobile devices and PCs/Macs. Each plan is outlined below:

For Mobile Devices:

• Cadet Plan:
  • Covers screen replacement.
  • Capped repair fee of NGN50,000 per annum for minor repairs and software troubleshooting.
• Sergeant Plan:
  • Covers screen replacement, battery replacement, and camera replacement (once a year).
  • Capped repair fee of NGN100,000 per annum.
• Lieutenant Plan:
  • Covers screen replacement, battery and camera replacements, water damage, and accidental damage (once a year).
  • Capped repair fee of NGN200,000 per annum.
• Commander Plan:
  • Covers all services under the Lieutenant Plan plus theft protection.
  • Capped repair fee of NGN350,000 per annum.

For PC/MAC Devices:

• Basic Plan:
  • Covers repairs and upgrades, including screen replacement, webcam, speaker, fan, heat sink, and charger replacement (once a year).
  • Capped repair fee of NGN50,000 per annum.
• Standard Plan:
  • Includes all Basic Plan services plus battery, touchscreen, processor, keyboard, and casing replacement (once a year).
  • Covers accidental and water damage.
  • Capped repair fee of NGN150,000 per annum.
• Professional Plan:
  • Covers all Standard Plan services plus motherboard replacement (once a year).
  • Capped repair fee of NGN300,000 per annum.
• Premium Plan:
  • Includes all Professional Plan services plus theft protection (once a year).
  • Capped repair fee of NGN500,000 per annum.

4. Exclusions

The EWPS does not cover the following:

• Repairs or replacements conducted without prior authorization from One-Page Solutions. Any such repairs will void the current warranty.
• Damages caused by intentional misuse, unauthorized modifications, or attempts to repair the device independently.
• Devices that are lost, stolen (unless theft protection is included in your plan), or subjected to natural disasters not covered by your specific plan.
• Any services not explicitly listed under the chosen plan.

5. Service Process

Customers can request service in the following ways:

• Online Portal: Access our portal to schedule repairs or get support.
• Live Chat: Chat with an agent through our website or mobile app.
• Social Media: Contact us through our verified social media channels.
• Phone Call: Call our support line to speak with a representative.
• Email: Send an email to our support team detailing your service needs.

6. Term and Renewal

• All warranty plans are offered on an annual basis.
• Payment options include monthly, quarterly, bi-annual, or full annual payments.
• Renewal notices will be sent before the end of the current term, with options to adjust or upgrade the plan.

7. Limitations of Liability

One-Page Solutions is committed to delivering quality repair and replacement services. However, there are limitations to our liability under the EWPS:

• We are not responsible for any loss of data, software, or other digital content stored on the device during repair or replacement services. Customers are encouraged to back up their data regularly.
• Our liability for any covered repair is limited to the capped fee specified in your selected plan. We will not reimburse or cover any costs beyond these caps.
• We are not liable for any indirect, incidental, or consequential damages resulting from the failure to perform covered repairs in a timely manner due to circumstances beyond our control, such as parts availability or external service provider delays.
• The EWPS does not cover consequential losses or financial damages, including loss of business, profits, or use of the device.

8. Cancellation and Refund Policy

• Customers may cancel their EWPS within 14 days of purchase for a full refund, provided no repair request have been made.
• Cancellations after 30 days will result in a prorated refund based on the unused portion of the plan.
• Refunds will not be issued if repair request have been made against the plan, or if the cancellation is due to a breach of the terms of service.

9. Customer Obligations

• Customers must maintain the device in good condition and use it according to manufacturer guidelines.
• Any modifications or unauthorized repairs void the warranty.
• Customers are responsible for providing accurate and truthful information when registering their device and requesting services.
  

10. Dispute Resolution

In the event of a dispute, One-Page Solutions will seek to resolve the matter amicably through mediation. If mediation fails, disputes will be referred to arbitration under applicable law.

11. Governing Law

These terms are governed by the laws of Lagos State. Any legal actions arising from this agreement shall be subject to the jurisdiction of the courts in Nigeria.

 

12. EWPS Trial Plans

Thank you for choosing EWPS for your device protection needs. Please carefully read and understand the following Terms and Conditions, which apply specifically to the 30-Day Trial EWPS Plans. By participating in this trial, you acknowledge and accept these terms, which may differ from the full EWPS plans.

 

Overview of the EWPS Trial Plan

The EWPS 30-Day Trial Plan is a limited protection plan designed to give users a taste of the EWPS service. The trial plan is available for both Mobile Devices and PCs under specific tiers with limited coverage.

• Mobile Devices: Coverage will be offered under a modified version of the Cadet Plan.
• PCs: Coverage will be offered under a modified version of the Basic Plan.
  

  Coverage and Limitations

The EWPS Trial Plan provides limited warranty protection. This means that certain features of the standard Cadet Plan (for Mobile Devices) and Basic Plan (for PCs) will be restricted during the trial period, as follows:

• Mobile Device Coverage (Cadet Plan – Limited)
  • Plan Tier: Cadet Plan (Trial Version).
  • Coverage Limit: Up to NGN20,000 for repair costs (instead of the standard NGN50,000).
  • Screen Replacement: Not covered during the trial period.
  • Repairs Covered: Only minor hardware repairs (e.g., buttons, charging ports, etc.).
  • Other Limitations: The 30-Day Trial does not include coverage for accidental or liquid damage. Only minor, internal hardware repairs will be addressed.
• PC Coverage (Basic Plan – Limited)
  • Plan Tier: Basic Plan (Trial Version).
  • Coverage Limit: Up to the limited cost applicable for minor hardware repairs.
  • Repairs Covered: Only basic hardware repairs (e.g., keyboard, ports).
  • Other Limitations: The 30-Day Trial does not cover major repairs, software-related issues, or any form of accidental damage. Coverage is limited to basic internal hardware issues.
    

    Duration of the Trial Period

The EWPS Trial Plan provides 30 days of coverage from the activation date. After the trial period, users will have the option to upgrade to a full EWPS plan with complete coverage.

• • Trial Activation Date: Coverage begins immediately upon activation.
  • Expiration Date: Coverage automatically expires 30 days after activation unless the user opts to upgrade to a full plan.
    

    Exclusions and Limitations

Certain restrictions apply to the EWPS 30-Day Trial Plan, which include, but are not limited to:

• • Exclusion of Comprehensive Coverage: The trial plan excludes accidental damage, screen replacements, liquid damage, and any other extensive hardware repairs.
  • Trial-Only Limitations: All limitations and coverage caps are specific to the 30-Day Trial Plan and do not reflect the benefits of the full EWPS plan.
    

    Upgrade to Full EWPS Plan

Upon the completion of the trial period, users are encouraged to subscribe to the full EWPS plan to unlock all the benefits of our comprehensive protection services. Upgrading will provide access to standard coverage, including but not limited to:

• • Higher coverage limits (e.g., NGN50,000 for Mobile Devices).
  • Coverage for screen replacement, accidental damage, liquid damage, and extensive hardware repairs.
  • Full Cadet Plan benefits for Mobile Devices or full Basic Plan benefits for PCs.
    

    General Terms

• • Non-Transferable: The EWPS Trial Plan is non-transferable and applies only to the registered device.
  • No Refunds or Extensions: The 30-Day Trial is free and non-refundable. The trial cannot be extended or rolled over into a paid plan.
  • Modification Rights: EWPS reserves the right to modify or terminate the 30-Day Trial Plan at any time, with or without notice.
  • Data and Device Validation: Users must provide accurate device information, proof of purchase (if required), and contact details to validate the coverage.

    Acceptance of Terms

By signing up for the EWPS Plan, you acknowledge that you have read, understood, and agreed to the terms and limitations outlined in this document.