Frequently Asked Questions (FAQ) – One-Page Solutions
1. What is One-Page Solutions?
One-Page Solutions is a service provider offering comprehensive extended warranty and protection plans for electronic devices, including laptops, desktops, mobile phones, and other gadgets. We ensure that your devices are safeguarded from unexpected damages and malfunctions.
2. What is the EWPS Mobile Plan?
The EWPS Mobile Plan is designed specifically to safeguard mobile devices. It covers various brands like Infinix, Tecno, Oppo, Huawei, Redmi, LG, Samsung, and Apple. With this plan, your device is protected against common issues such as breakdowns, accidental damage, and other malfunctions.
3. How does the EWPS Plan work?
Our Extended Warranty & Protection Service (EWPS) works as an additional layer of protection for your devices. After purchasing a plan, any covered repairs or services needed will be handled through our nationwide network of certified technicians.
4. What brands do you cover under the EWPS Mobile Plan?
We currently provide coverage for the following mobile brands:
● Infinix
● Tecno
● Oppo
● Huawei
● Redmi
● LG
● Samsung
● Apple
5. How do I request a repair?
To request a repair:
1. Log in to the One-Page Solutions website.
2. Select the device you want to repair under your account.
3. Submit a repair request by filling out the form with the necessary details (model, issue, etc.).
4. An agent will reach out to you to schedule an inspection or pickup.
Your assigned compliance agent will follow up on the process to ensure that everything runs smoothly.
6. What is the role of the Field Sales & Compliance Agent?
Our agents are responsible for:
● Inspecting and verifying the condition of your device before it is onboarded into our protection plan.
● Following up with you throughout your repair journey to ensure a seamless experience.
● Helping you with payment follow-ups and compliance matters, ensuring your plan is always active.
7. Can I upgrade or change my plan after registration?
Yes, you can upgrade your plan at any time. Simply log in to your account, select the upgrade option, and choose your preferred plan. A fee difference will apply based on your current plan and the desired upgrade.
8. What happens if my device is stolen?
Theft protection is available under the higher tiers of our mobile protection plan. To claim theft protection, you must:
● Report the theft to local authorities and obtain an official police report.
● Submit the report along with your claim on the One-Page Solutions website. Please note that terms and conditions apply to our theft protection feature.
9. How much does the EWPS Mobile Plan cost?
We offer multiple tiers of coverage, ranging from ‘Cadet’ to Commander & ‘Basic’ to ‘Premium’. The cost depends on the level of protection you choose, and we also provide flexible monthly payment options. Check the pricing on our website for detailed information.
10. Can I cancel my plan?
Yes, you may cancel your plan at any time. However, cancellation fees may apply depending on the duration you have used the plan. Please review our cancellation policy for more details.
11. What should I do if I need help with my plan?
If you need assistance with your plan, feel free to reach out to our customer support team via the Contact Us page on our website or chat us on the website. Alternatively, you can call our customer service hotline for immediate help and even on whatsapp.
13. How do I apply to become a Field Sales & Compliance Agent?
If you’re interested in joining our team as a Field Sales & Compliance Agent, visit the Careers page on our website for application details and available positions.
14. What are the benefits of subscribing to the EWPS Mobile Plan?
Subscribing to the EWPS Mobile Plan gives you peace of mind knowing that your device is covered for repairs, accidental damage, and other common issues. Additionally, you’ll have access to:
● Nationwide technician services
● Easy monthly payment options
● Theft protection (depending on your plan)
● Access to exclusive promotions and offers
15. Can I transfer my warranty to someone else if I sell my device?
Yes, the EWPS warranty is transferable. If you sell your device, you can transfer the warranty to the new owner, provided that the necessary documentation is submitted to One-Page Solutions.
