Effective Date: September 30, 2024
1. Introduction
One-Page Solutions values your privacy and is committed to protecting your personal information. This Data Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services, including our website, mobile applications, and the Extended Warranty Plan Service (EWPS).
2. Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
Personal Information: Name, email address, phone number, billing information, proof of purchase, and device details when you register for our services.
Usage Data: Information about how you interact with our website, apps, and services, including IP address, browser type, device type, and usage patterns.
Support Communications: Information you provide when you contact our support team, including chat logs, emails, and call recordings.
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To provide, maintain, and improve our products and services, including processing warranty claims and repairs.
Customer Support: To assist you with inquiries, troubleshoot issues, and improve customer service.
Communication: To send you updates, notifications, and marketing communications related to our services (you may opt out of marketing communications at any time).
Security: To detect, prevent, and address fraud, security breaches, and other potentially harmful activities.
Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data with:
Service Providers: Trusted third-party companies that help us deliver our services, including payment processors, repair centers, and customer support services. These providers are obligated to protect your data and use it only as instructed by us.
Legal Authorities: When required by law, court order, or other legal process, or to protect our rights, property, and safety, or that of our users and others.
Business Transfers: In connection with a merger, sale of company assets, or acquisition, your data may be transferred as part of the business assets.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include encryption, access controls, and regular security audits. However, please note that no system can be completely secure, and we cannot guarantee the absolute security of your information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: You can request that we delete your personal data, subject to certain conditions.
Objection and Restriction: You can object to or request the restriction of processing your data under certain circumstances.
Data Portability: You can request a copy of your data in a commonly used format.
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
Our website and apps use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control the use of cookies through your browser settings. For more information, please refer to our Cookie Policy.
9. Changes to This Policy
We may update this Data Privacy Policy from time to time. When we make changes, we will revise the effective date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Data Privacy Policy or our data practices, please contact us using the contact us page.
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